Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have a valid reason for being returned such as being damaged in transport or having a defect.
If you receive a damaged item, contact us immediately at support@ariellehairandbeauty.co.uk as we will happily replace any damaged items, as long as it is reported within 24 hours of delivery and has photographic proof. (i.e., photo of order still in its packaging in an opened box showing the damaged goods)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, we will send you a return address upon contacting us.
There are certain situations where only partial or no refund will be granted which is as follows:
- Where there are obvious signs of use and no defect to the product.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance status of your refund.
Where accepted, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days. The time it takes to appear on your account will depend on your card provider.
Late or missing refunds
If you haven’t received a refund within 28 days, first check with your bank or card provider as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ariellehairandbeauty.co.uk
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
Due to the nature of our products, we cannot exchange items unless a fault was made on our side, for example sending the wrong item or scent.
Shipping
To return your product, you will be sent an address upon contacting us on support@ariellehairandbeauty.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item and will not be held liable for lost items.
Customers are responsible for paying any customs/ import duties on their purchases. Arielle Hair and Beauty takes no responsibility for any unexpected additional fees applied by any courier service after order has been shipped by us.