Shipping policy

Shipping FAQ

When can I expect my order?

Paid orders will be processed within 48 hrs. Upon shipment, an email notification containing tracking information will be sent.

Any order placed after 2pm will be processed within 48 hours from the following day. This excludes the weekend, as well as public holidays. Orders placed after 2pm on Fridays will be processed on the following Monday.

Next Day Delivery orders placed before 12 noon, Mon-Fri will be dispatched on the same day, unless otherwise specified. Orders placed after this time are usually dispatched on the next working day. If there are any delays in dispatching your order, we will contact you by email.

 

Will my order melt in transit?

Due to the butter like consistency, please note that hot temperatures will cause your body butter to soften or melt, in order to try an minimise this from happening, we will package your order with an ice pack and insulation during summer months or when it is forecasted to have hot weather. In addition to this, we recommended that your order be delivered to an indoor location as we will not be responsible for butter melting in transit.

 

I've not received my delivery?

Please allow up to 10 working days (UK) and 20 working days (international) to allow for delivery during busy periods. If you still haven't received your order, please contact us and we will look into this for you.

 

Can I change my shipping address?

Yes you can, if the order has not been dispatched. Simply contact us and we can update the shipping address for you. Please note, we cannot amend and order or shipping address once it has been dispatched.

 

My parcel is being returned to sender?

Usually a delivery is attempted up to three times, and if it's still not delivered, it will be returned to sender. In this case, we would need to wait for the items to be returned to us, so that we can reschedule. A rescheduled delivery would incur an additional charge of the same price you paid for shipping on the original order.

 

My item has been delivered to the wrong address?

We would only arrange delivery to the address provided at checkout. You would need to arrange to retrieve the parcel from the address it was sent to. If this is not possible, you would need to place a new order for the products.